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Frequently Asked Questions

Have a question for us? Take a look at our frequently asked questions to find your answers below. If you don’t find what you need here, please contact us for more information. We would be happy to speak with you about your upcoming event.

How do I place a quote?

You can place a quote in one of (3) ways:

  1. Visit our website, www.chicevents.com, and build a shopping cart with desired items. Once this is submitted, you will receive a quote from one of our sales team members within 48 hours.
  2. Email our sales team at sales@chicevents.com.
  3. Call our offices at (831) 375-1055.

When I receive a quote, does that mean my items are on hold?

No, your items will not be on hold in our system until you return a signed quote, terms & conditions and a filled-out credit card authorization form to your sales rep.

Once these items are received, your sales rep will process a 50%, non-refundable deposit and email you a reservation confirmation.

If you have not received a reservation confirmation, your order is not on hold.

Once an order is reserved, can I make revisions?

Yes, final changes are due (1) week prior to the designated delivery date. You may remove items and reduce counts (keep in mind, the 50% deposit that has been paid is non-refundable.) You may also add items, based on availability.

When is the final payment due?

Final payments are due (1) week prior to the designated delivery date, the same day final revisions are due.

What are your showroom hours?

We have two showrooms, one in Monterey, CA and the other in Castroville, CA.

Monterey Showroom

Monday through Friday - 9am to 5pm
Saturday – By appointment only
Sunday – Closed

Castroville Showroom

Monday through Friday - 9am to 5pm
Saturday – By appointment only
Sunday – Closed

Do you offer delivery?

Yes, we offer delivery to areas surrounding the Monterey, CA area for a delivery fee.

What is your standard delivery fee?

Our standard delivery fee is $95.00. This includes deliveries with a 4-hour time window for arrival, Monday through Saturday from 7am to 6pm.

We do offer the following for additional fees:

2-hour time window for arrival

Specific time window for arrival

Sunday delivery/pick up

Before Hours delivery/pick up – Anything prior to 7am

After Hours delivery/pick up – Anything after 6pm

* Please note, our standard delivery fee applies to venues located within our standard delivery zone (Including Monterey, Carmel, Carmel Valley, Pacific Grove, Watsonville, Aptos, Santa Cruz). Any venues located further than our standard delivery zone will be subject to a higher standard delivery rate.

Do you offer will-calls?

Yes, we offer will calls out of our Castroville Warehouse on some items.

You will need to provide a vehicle large enough to pick the items up in. If the vehicle is not large enough, we will not stuff the items in and try to fit them. You will need to make multiple trips.

Do you offer setup?

Yes. Setup is included in the rental fee for some items and not for others. If you have any questions regarding what includes setup, please check with the sales team.

Do I need to be on-site during the delivery?

Yes, either you or someone designated by you who knows where the items should be delivered and set up need to be on-site during the delivery.

If you are someone designated by you is not on-site during delivery, our crew will deliver the items and set up in a way we feel is best. If we set up incorrectly, we will not re-set the items without charging additional labor fees.

Do I need to be on-site during the pickup?

Yes, either you or someone designated by you who knows where all the items are should be on-site during the pickup.

If you are someone designated by you is not on-site and something is left behind because our crew could not locate it, you will be charged the replacement of the items.

It will then be up to you to drop it off to our warehouse or call to have it picked up. If we must return for an additional pickup, you will be charged an additional pickup fee.

Do I need to clean my rented items?

For the most part, we will clean everything upon return to the warehouse.

We do ask the following:

Glassware – Be emptied out of all liquids and put face down in the racks (same way you received them)

Dinnerware and Flatware – Be scraped of food and debris-free

Linens – Be shacked of any debris and placed in the provided navy blue Chic Linen Bag. Please DO NOT place linens in plastic bags. This could cause mold and then you will be responsible for replacing the linen.

Outdoor Grills – Must be cooled and empty of charcoal.

Deep Fryers – Must be cooled and emptied of oil. If oil is remaining, we will charge a $250.00 cleaning fee.

Ovens – Must be cooled

Do you have a rental minimum?

Rental minimums are only charged for deliveries taking place at venues an hour or more away from our warehouse.

If the venue is located within normal delivery range, no minimums apply.